Our service charter

The Neatspace Standard

Six commitments every client can count on - written down, measured every month and backed by our 24-hour re-clean guarantee.

Our six commitments

What you can count on

Every enquiry gets a response from our team within one business day.

Itemised by area and priced per visit, within 24 hours of the site walk-through.

A dedicated team on your site, inducted and briefed on your written scope - with trained back-up cover for leave.

We inspect your site against the scope every month, score every area and send you a short report.

Anything missed is re-cleaned within 24 business hours, at no cost.

30 days notice if you'd like to stop. Monthly invoicing, no hidden extras.

Our quality system

The team works through a checklist built from your scope and signs it off before leaving.

Unannounced checks fortnightly for the first three months of a new site, then at least monthly.

Every area is scored 1 to 5 against your scope. Target: 90% or higher. You get a short report.

Score	Rating	What happens
90% and above	On standard	Report shared, team recognised
80-89%	Needs attention	Action plan, supervisor re-check within 2 weeks
Below 80%	Below standard	Re-clean within 24 business hours, management review, re-inspection within 7 days

If something's missed

If the same issue happens twice in 30 days, we formally review your scope and team briefing.

Open-book quality

An area-by-area scope with every task and frequency, like the one we prepare after your walk-through.

Every area scored, actions agreed, and what's going well - sent to you after each inspection.

Book a free site walk-through and get a written quote within 24 hours.

We'll reply within one business day.